VU Boekhandel

Serving Online Customers Lessons for Libraries from the Business World

Hoofdkenmerken

Auteur:	Barclay, Donald A.
Titel:	Serving Online Customers Lessons for Libraries from the Business World
Uitgever:	Bloomsbury Publishing Plc
ISBN:	9780810893177
Land van oorsprong:	United States
Prijs:	€ 163.90
Verschijningsdatum:	23-07-2014
Bericht:	Langere levertijd (2-3 weken)

Inhoudelijke kenmerken

Categorie:	IT, Internet & electronic resources in libraries
Geillustreerd:	7 BW Photos, 9 Tables
Dewey code:	025.04

Technische kenmerken

Verschijningsvorm:	Hardback
Paginas:	232
Hoogte mm.:	239
Breedte mm.:	156
Dikte mm.:	21
Gewicht gr.:	502

Inhoud:

To compete in the digital age, libraries must provide outstanding customer service to their virtual users. Serving Online Customers: Lessons for Libraries from the Business World is a practical guide to help libraries adopt and adapt the best practices of e-business for their own online operations.