VU Boekhandel

Employee Management and Customer Service in the Retail Industry

Hoofdkenmerken

Auteur:	Thomas, Chris; Heil, Gary
Titel:	Employee Management and Customer Service in the Retail Industry
Uitgever:	John Wiley & Sons Inc
ISBN:	9780471723240
Land van oorsprong:	United States
Prijs:	€ 208,43
Verschijningsdatum:	10-08-2005
Bericht:	Langere levertijd (2-3 weken)

Inhoudelijke kenmerken

Categorie:	Retail sector
Geillustreerd:	Photos: 3 B&W, 0 Color; Drawings: 10 B&W, 0 Color
Dewey code:	658.3

Technische kenmerken

Verschijningsvorm:	Paperback / softback
Paginas:	208
Hoogte mm.:	234
Breedte mm.:	191
Dikte mm.:	13
Gewicht gr.:	416

Inhoud:

Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business.