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7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience

Hoofdkenmerken

Auteur:	McKain, Scott
Titel:	7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience
Uitgever:	McGraw-Hill Education - Europe
ISBN:	9780071822152
Land van oorsprong:	United States
Prijs:	€ 23.94
Verschijningsdatum:	16-08-2014
Bericht:	Langere levertijd (2-3 weken)

Inhoudelijke kenmerken

Leesniveau:	Professional & Vocational
Categorie:	Management & management techniques
Dewey code:	658.4

Technische kenmerken

Verschijningsvorm:	Hardback
Paginas:	208
Hoogte mm.:	237
Breedte mm.:	152
Dikte mm.:	20
Gewicht gr.:	426

Inhoud:

Based on the viral video hit story of """"Taxi Terry,"""" customer service guru Scott McKain offers proven ways to combat the most destructive problem in business today: employee disengagement